A company’s core business processes can be summarized as follows:
Core (Key) Business Processes
These are processes that directly create value for the customer and generate company revenue:
Product or service development
Production of goods/service provision
Sales and customer service
Marketing and promotion
Logistics and delivery
After-sales service and customer support
Management Business Processes
Ensure strategic and operational management of the company:
Strategic planning
Financial management and budgeting
Risk management
Quality management
Performance control and analysis
Corporate governance
Supporting Business Processes
Create conditions for the effective operation of core processes:
HR management (recruitment, training, motivation)
Accounting and tax accounting
IT support and information systems management
Legal support
Administrative and business support
Procurement management and Suppliers
Document Management
Innovative and Development Processes
Aimed at company growth and adaptation:
Research and Development (R&D)
Innovation Implementation
Change Management
Business Process Optimization and Reengineering
Project Management